Accessibility
GRAND wants everyone to be able to use our websites and apps, and to ride safely with the drivers who use them.
Effective October 4, 2026
1. Our commitment
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA across ridewithgrand.com and the GRAND Drive app: readable contrast in light and dark mode, keyboard and screen-reader support, text that scales, labels on controls and captions or text alternatives for important visuals. Some older or partner-provided content may not yet fully conform; we are working to improve it.
2. Accessible transportation
GRAND supports wheelchair-accessible vehicles and trips that require assistance, and drivers must accommodate service animals and riders with disabilities as required by law and program rules.
3. Report a barrier
If something is hard to use, tell us at [email protected] or 718-433-4255, with the page or screen and what happened. We will respond and, where possible, provide the information in another format.