Privacy Policy
This policy explains what information GRAND collects, why we collect it, who we share it with, how long we keep it and the choices and rights you have. It is written to be read, not skimmed past.
Effective October 4, 2026
1. Who we are and what this policy covers
GRAND is operated by Grand Ryde NY Inc., a New York corporation located at 36-13 32nd St, Astoria, NY 11106 (“GRAND”, “we”, “us”). GRAND operates a transportation technology and dispatch platform for New York’s for-hire fleet. This policy applies to ridewithgrand.com and its subdomains, the GRAND Drive app for iOS and Android, GRAND’s dispatch, base, finance and administration consoles, the GRAND partner and developer portals and APIs, and the emails, text messages and support we provide (together, the “Services”).
It covers information about drivers and driver applicants, base owners and staff, dispatchers, finance users, broker and health-plan partners, passengers (riders) whose trips are handled through GRAND, and visitors to our websites.
Where GRAND handles trip or rider information on behalf of a broker, health plan, base or other transportation partner, that partner’s own privacy notice also applies and our handling is governed by our agreement with them. Where a separate notice or agreement applies to a specific service, it controls for that service.
2. Information we collect
What we collect depends on how you use GRAND:
| Who | Information | Source |
|---|---|---|
| Drivers and applicants | Name, email, phone, home address, date of birth, sign-in details, TLC license and record, DMV license details, vehicle details (plate, VIN, registration, inspection, insurance, FH-1), driver agreement, documents and photos you submit (including a selfie), your Social Security number (stored encrypted, never shown again after you enter it; only the last 4 digits are shared with the transportation partner that approves drivers, and it can complete your W-9 tax form), availability, shifts, earnings and payment records, messages and support history. If you start signing up in the app, we save your progress (the TLC license and plate you check, the phone and email you verify and the address you choose) so our team can help you finish, even before an account exists. | You, your base, public NYC TLC records, the vehicle registration and VIN decoder services, and transportation partners that assign you work. |
| Location (drivers) | Precise GPS location, heading, speed, accuracy, timestamps and route history while signed in to GRAND Drive with permission, including in the background. | Your device, with your permission. |
| Devices and app | Device model and manufacturer, operating-system version, app version and build, install and session identifiers, notification tokens, permission settings (location, precise location, notifications), tracking status, crash and diagnostic records, IP address and request logs. | Your device and our servers. |
| Riders (passengers) | Name, phone number, pickup and drop-off addresses and times, appointment times, passenger count, mobility or assistance needs, trip notes and, for some programs, the fact that a trip relates to medical or health care, plus trip status, timestamps and GPS records of the trip. | Brokers, health plans, bases and dispatchers that request the trip. |
| Base, dispatch, finance and partner users | Name, work email and phone, role, organization, TLC base number, actions taken in GRAND, fee and payout settings, and API or integration credentials. | You, your organization and GRAND administrators. |
| Website visitors and sign-ups | Information you enter in sign-up or contact forms (name, phone, email, company, role, fleet size, service interest, message and the best time to reach you), plus basic request logs and the essential cookies described in our Cookie Policy. | You and your browser. |
| Communications | Emails, text messages, in-app messages, call notes and support requests, including verification codes we send. | You and our communication providers. |
Documents such as licenses or insurance cards can contain other personal or sensitive details. Please provide only what is requested. We do not collect your device contacts, microphone recordings, or payment-card numbers through the app.
3. Precise location and background GPS
With your permission, GRAND Drive collects precise location while you are signed in as an approved driver, including between jobs and when the app is closed, in the background or the screen is locked. Going off duty does not stop location sharing; signing out does. The app explains this before your phone asks for permission.
We use location to show your vehicle to your dispatch team, offer nearby jobs, calculate arrival times, record pickup and drop-off events, provide GPS proof of service to the transportation partner that assigned the trip, reconcile trips and pay, and investigate incidents or disputes.
You can stop location sharing at any time by signing out or changing the permission in your phone’s settings. Location-dependent features, such as receiving offers and completing assigned trips, will not work without it. Location points waiting to upload are kept in an encrypted queue on your device. We never use location for advertising.
4. Camera, photos, documents and face detection
You choose when to capture or submit documents, vehicle photos, trip evidence or incident photos. Guided selfie capture uses on-device face detection only to help you frame your photo (face position and head angle). GRAND does not create face templates, face geometry or other biometric identifiers, does not use facial recognition to identify you, and does not perform liveness checks.
Text in documents you upload may be read automatically so reviewers can confirm fields such as license numbers and expiry dates; a person reviews the result.
5. How we use information
- Provide the Services: create and secure accounts, review driver applications and credentials, dispatch and track trips, and show pay, fees and statements.
- Meet transportation-program requirements: keep trip, GPS, credential and service records that bases, brokers, health plans and regulators require.
- Communicate with you: verification codes, trip and offer alerts, account and application updates, support replies and service notices.
- Pay and account correctly: calculate driver pay, base fees and GRAND fees, prepare statements and reconcile payments.
- Keep people and the platform safe: verify identity and eligibility, detect fraud, misuse and security threats, and investigate incidents.
- Support and improve GRAND: troubleshoot your app version, device and permissions, fix problems and develop features.
- Comply with law and enforce our terms, including responding to lawful requests and defending legal claims.
We do not sell personal information, and we do not share it for cross-context behavioral or targeted advertising. We do not use rider health-related information for any purpose other than arranging and documenting the requested transportation.
7. Health-related trip information
Some trips are non-emergency medical transportation arranged by health plans or their brokers. For those trips, the information we receive may reveal that a rider has a medical appointment or mobility need. Where GRAND receives protected health information on behalf of a covered entity or business associate, we use and disclose it only as permitted by our agreement with that organization and applicable law, and we apply role-based access and minimum-necessary sharing to it.
8. How long we keep information
| Record | Typical retention |
|---|---|
| Account and profile | While your account is active, then deleted or de-identified after a verified deletion request, subject to the exceptions below. |
| Driver application and credential documents | While you are active with GRAND and for as long as transportation programs or regulators require us to keep proof of eligibility (commonly up to 6 years). |
| Trip, GPS proof-of-service and dispatch records | For the period required by our transportation partners, program rules and tax and accounting law (commonly up to 6 years after the trip). |
| Unassociated background GPS points | Removed from the operational location table after 30 days. |
| Pay, fee and statement records | As long as tax and accounting law requires (generally at least 6 years). |
| Sign-up and contact form submissions | Up to 24 months after our last contact, unless they become an account. |
| Unfinished app sign-up progress | Up to 90 days, unless it becomes an account. |
| Verification codes and security logs | Codes expire within minutes; security logs are kept for up to 12 months unless needed for an investigation. |
| Backups | Overwritten on a rolling schedule; restricted and never used to restore a deleted account. |
9. How we protect information
Information travels over encrypted HTTPS connections. App sign-in credentials use your device’s secure storage, and the offline location queue is encrypted. Access inside GRAND is limited by role and organization, and administrative actions are logged. We use rate limits and monitoring to block misuse. No system is perfectly secure; if we learn of a security incident affecting your information, we will notify you and regulators as the law requires, including under New York’s SHIELD Act.
10. Your choices
- Update your profile and contact details in the app or by contacting us.
- Turn location, camera and notification permissions on or off in your phone’s settings (some features need them).
- Stop text messages by replying STOP; see our SMS Messaging Terms. Account and security messages may still be sent by email.
- Unsubscribe from non-essential emails using the link in the email or by writing to us.
- Sign out of sessions and devices from the app or by contacting support.
- Request deletion of your account at any time (section 12).
11. Your privacy rights
Depending on where you live, you may have the right to know what personal information we hold about you, get a copy of it, correct it, delete it and object to or limit certain uses. Residents of California and several other states have these rights under their state privacy laws. We honor these requests for all users where we reasonably can, not only where the law requires.
California residents: in the last 12 months we collected the categories of information described in section 2 (identifiers, customer records, professional information, geolocation, device and internet activity, audio-visual information such as photos, and sensitive information such as driver’s license numbers and precise geolocation) from the sources in section 2, for the purposes in section 5, and disclosed them to the recipients in section 6. We do not sell or share personal information for targeted advertising, and we use sensitive personal information only for purposes permitted by law (providing the Services, security and legal compliance). We will not discriminate against you for exercising your rights.
To make a request, email [email protected] or [email protected], or call 718-433-4255. We verify requests by confirming control of the email or phone on the account and may ask for more information for sensitive requests. You may use an authorized agent with your signed permission. We respond within the time the law requires (generally 45 days). If we decline your request, you may appeal by replying to our decision or writing to [email protected] with “Appeal” in the subject.
12. Deleting your account
Drivers can request deletion in GRAND Drive (Settings & privacy → Privacy & account deletion) or at ridewithgrand.com/delete-account, which works without the app or a sign-in. We confirm the request with you, delete the account and the personal information we no longer need, and tell you which records we must keep, why and for how long (for example trip and pay records required by transportation programs or tax law). Uninstalling the app does not delete your account.
13. Children
The Services are for adults. Drivers must meet TLC licensing age requirements, and we do not knowingly collect information from children under 13 (or under 16 where state law sets a higher age) except as rider information supplied by a parent, guardian or program arranging their transportation. If you believe a child has given us information directly, contact us and we will delete it.
14. Where information is processed
GRAND serves New York and stores information in the United States. If you use the Services from outside the United States, your information will be transferred to and processed in the United States.
15. Changes to this policy
We will update this policy as GRAND changes. The effective date at the top shows the latest version. If a change materially affects how we use your information, we will tell you in the app, by email or on this page before it takes effect, and ask for consent where the law requires.
16. Contact us
Privacy and legal: [email protected]. General support: [email protected]. Phone: 718-433-4255. Grand Ryde NY Inc., 36-13 32nd St, Astoria, NY 11106.