SMS Messaging Terms
These terms apply to text messages GRAND sends to drivers, applicants, base and dispatch staff and partners.
Effective October 4, 2026
1. The GRAND messaging program
GRAND sends text messages for sign-in and phone verification codes, driver application updates, job offers and trip alerts, dispatch messages, account and safety notices, and support replies. GRAND does not send marketing or promotional text messages under this program.
2. Consent
You opt in by entering your mobile number in GRAND (for example in the app, on a sign-up form, or when your base or GRAND adds you with your permission) and confirming the SMS notice, or by requesting a code. Consent to receive texts is not a condition of any purchase.
3. Message frequency and cost
Message frequency varies with your activity; drivers on shift may receive several messages a day. Message and data rates may apply according to your wireless plan.
4. Opting out and help
Reply STOP to any GRAND message to stop receiving texts; we will send one message confirming you are unsubscribed. Reply START to resubscribe. Reply HELP for help, or contact [email protected] or 718-433-4255. If you opt out, you can still sign in with email and password, and some features that rely on text alerts may not work.
5. Carriers
Supported carriers include major US carriers. Carriers are not liable for delayed or undelivered messages.
6. Privacy
We use your phone number as described in our Privacy Policy. Mobile information, including phone numbers and text-messaging opt-in data and consent, will not be sold or shared with third parties or affiliates for marketing or promotional purposes. We share it only with the providers that deliver messages for us (Twilio) and as needed to provide the Services.